FAQ
WHEN WILL THE BAG BE RESTOCKED?
We have one shop update every month. The best way to get notified about a restock is by signing up for our email list here. This way we can email you about uppcoming shop updates and send you direct link of uppcoming products to your inbox.
WHERE IS THE ITEM MADE?
The collections of Leafling® Bags are handmade in our small studio in Budapest.
WHAT MATERIAL IS THE PRODUCT MADE OF?
The exact material we used to create each product is included in the listing desctiption. Please read the description fully before placing an order. Leafling is not liable if you order the wrong item.
CAN I PLACE A CUSTOM ORDER?
At this time we are unable to accept costum orders.
WHEN WILL MY ORDER BE SHIPPED?
Processing time for ready to ship item is 3 - 6 business days.
WHERE DO YOU SHIP?
At this time we provide shipping to: Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Netherlands, Norway, Portugal, Sweden, Switzerland, United Kingdom, United States, Canada, Croatia, Cyprus, Czechia, Iceland, Italy, Malta, Slovenia, Romania, Australia, Japan, New Zealand ,Philippines, Singapore, Puerto Rico, Mexico, Brasil, Turkey, Iceland, Lithuania, Slovakia.
Countries we are unable to ship to due to Eu regulations or due to the shipping service provider: Russia, Ukraine, Luxemburg, Bulgaria, Estonia, Greece, Serbia,Spain, Poland and more.
We are unable to ship international orders via FedEx to P.O. Boxes. military addresses (APO, FPO). We can however ship to PO BOXes via National Post.
If your country is not mentiond in any of these list pls contact us here before placing an order.
For the successful delivery, we ask you to provide us exact and valid shipping address and contact details at the time of your order, including phone number and email address ! Expect delivery during business hours (9am - 5pm).
We use FedEx Economy services for international shipping and Hungarian Post for domestic orders.
WHAT PAYMENT METHODS ARE AVAILABLE?
All major credit or debit cards and PayPal .
CAN I TRACK MY ORDER?
Yes! We will email you the tracking information after the courier service picked it up.
DO I HAVE TO PAY IMPORT TAX UPON RECIVING MY ORDER?
If you live within the EU Trade Zone than no. There are no customs duties to be paid when buying goods coming from within the European Union.
Outside the EU this varies by country. Please check what your country's import restrictions are from the EU before purchase and understand that we are not responsible for any customs fees, duty fees, or applicable taxes on international purchases you might incur, since this fee is not included in the shipping fee. Shipping fee only covers the price of the delivery service, import tax is not included. Please do not ask us to mark your order as a "gift" this is against the law and we will not do so.
CAN I CANCEL MY ORDER?
You can cancel your order within 24 hours following your purchase to get a full refund. Once the parcel is shipped we can not change the shipping address or cancel the order until the order is returned to us. The return of any order is the buyer's responsibility.
RETURNS:
If you are not fully satisfied with your product, you have up to 14 days after the day of delivery of your order to return the product(s) and receive a refund, provided that the returned product(s) are in the same condition as it was in upon your receipt. This means that the product should not be damaged, soiled, washed, altered or worn and that any labels or tags should be intact. Please kindly note that returns with signs of use will be rejected.
Please contact us of your intent to return any products to us, the same week you received it/them and include your order number in the email. We will email you our return shipping address.
Leafling is not liable for the cost of returns. Please send your returns via a tracked delivery service. We can't accept responsibility for lost packages. If you are outside of the EU Trade Zone, fill out your customs declarations correctly stating "return of goods to the business owner no custom charges due". If the Custom labels are incorrectly filled out we are not liable for any customs charges and the parcel will be returned to sender.
Include your order number or a copy of your invoice in your return package, so we know which order to refund upon receiving it.
REFUNDS:
The refundable amount only applies to the price that was paid for the product(s), meaning the shipping costs (of both ways) will not be refunded and remain the client's responsibility. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
EXCHANGES:
The fastest way to ensure you get the item you want is to return the item you have and make a separate purchase for the new product.
I DIDN’T RECIVE MY ORDER. WHAT TO DO NOW?
Please note that small delays can be expected due to customs, bank holidays or during buys holiday shopping seasons. Generally you have to receive your order in 8-10 business days after your shipping notification email was sent. Please call the shipping service with the tracking number we provide, they can give youmore accurate information about the status of your package than we can. You can also schedule the delivery time with them directly .
If your package shows it has been delivered and it is not at your business or home, please contact FedEx with your tracking nr. As a service standard, FedEx requires a signature on all deliveries. However, in some circumstances like USA, FedEx can leave your package without a signature. If the package gets lost or stolen we won’t be able to resend the item or provide a refund of the order! Always provide a shipping address where you can acept delivery suring office hours. Leafling Kft. cannot be held responsible for any loss in value.
CAN’T ACCEPT DELIVERY?
If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice. With your delivery attempt notice you can request a new delivery by contacting FedEx directly with your tracking number to schedule a new delivery. Do not delay the delivery and or customs process of your parcel, because they can charge you for additional storage fees. FedEx will only store your parcel for 7 days in total before the parcel gets destroyed! In this case we won’t be able to resend the item or provide a refund of the order! Completing the custom process and accepting the delivery of the parcel is the responsibility of the buyer and Leafling Kft. cannot be held responsible for any loss in value!
WRONG SHIPPING ADDRESS:
Please contact us here as soon as possible, before the email gets shipped. In the email please include your order number and your full name and correct shipping address. If the item has already been delivered we are unable to refund the order or ship a new one. It is the responsibility of the buyer to provide a valid shipping address at the time of the order and Leafling Kft. cannot be held responsible for any loss in value if the incorrect address was provided!
DAMAGE DURING SHIPPING:
If the item was damaged during shipping please contact us with photos of the package and item. We will need the documentation in order to file a complaint with the shipping provider in order to get a refund. Leafling is not liable if you ordered the wrong item.
HOW DO I CLEAN MY BAG?
If you are wondering how to properly clean and care for your cork products, read our full blog post here.
WHY ARE THE PRICES ONLY LISTED IN EUROS?
At this time we can only display our prices in Euros, since we are based in Europe. However the payment processor of your choice (Paypal or debit/credit card) will automaticly convert the price you pay based on the daily exchange rates.