Warranty
It is highly important for us that all our customers are satisfied with the product. We constantly aim to improve quality therefore all your comments and feedbacks regarding the product qualities are highly appreciated and more than welcome!
If you think that your product has a defect, please inform us as soon as possible with the following information:
name
date of the purchase order
invoice number
description of the problem
photo of the damaged parts - attached to the email
We will look into the case and evaluate as soon as possible if the item is defected or it suffered a defect during the production.
If it does, we will repair it or send you a replacement.
Repairs
We only offer free repairs on items purchased within one year. After the first year passed, we still take repairs, but some repair costs (about 20 EUR) need to be covered by the buyer.
Our warranty does NOT cover any damage caused by neglect, improper care, accident, or normal wear and tear.
Please, note, all of our bags include a hangtag informing the customer about the weight limit for everyday usage and the wash care description which must be followed as written.
We do repair our bags for a fair price in every case: a fair fee for our customers and a fair fee for our working hours. Backpacks coming back to us for a repair are having history in most of the cases with many adventures and tears telling even more stories. We try to keep it all, while only repairing, whatever is necessary.
It’s important to know though, that in many cases after 1-2 years we do not have specific fabrics in stock anymore so we might not be able to replace some parts of the bags with the exact same colour or material. Trying our best of course, but it’s important to understand that after a repair, your backpack might have a slightly patchworked effect, getting better and better with the years again.
What happens if you need a repair?
First you have to let us know that you need a repair. The easiest way is if you drop us a mail to leaflingbags@yahoo.com. The more info you send us, the more quick the process will be. We recommend you sending the following data:
type and colour of the bag
year of purchase or invoice / proof of the date of purchase (for the guarantee)
description of the problem
required solution or optimal solution you’d be happy with
billing name and address
photos are always a great help in identifying both the type and the problem
We ask you to send your bag to us or drop it in our HQ in Budapest. Please note, that the shipping costs of a repair are always covered by the owner of the bag.
We bring the backpack to our workshop and get back to you with one or more possible solutions, colour options, fabric options as soon as possible.
After discussing the solution, we offer you a repair fee (usually 20EUR, if there’s 1-2 parts we have to change, but in more difficult cases can be a little higher though) and add a shipping fee.
If the repair price is accepted we send you a proforma invoice of the repair and start the repair. First we deconstruct the backpack and see if there’s any other problems that may remained invisible. Then we tailor the new elements and builds up the bag again incorporating the new parts.